Q & A: Ordering, Shipping, and Billing

Q: How do I place my order?

A: You can place your order online at our secured website and promptly receive an order confirmation via email.

Q: What payment types do you accept?

A: Visa, MasterCard, American Express, and Discover.

Q: When will my order ship?

A: Orders will be shipped the next business day unless noted otherwise in the product description. Delivery depends on the carrier, but delivery times are generally 3-5 business days.

Q: How is my order shipped?

A: All orders are shipped via the US Postal Service.

Q: How do I track my package?

A: Once your order is shipped, you will receive an email with the tracking information/link listed.

Q: Is there a number I can call with questions?

A: Yes – you can reach us at 866-439-6630 from 9-4 EST Monday-Friday and 10-1 EST on Saturday.

Q: Do your prices change?

A: Yes, prices are subject to change.


Q: When is my billing date?

A: Unless there is a special circumstance your automatic billing date is 4 days after the shipping date. For example, if we shipped out a package on February 10th, the billing date would be the 14th each month after February. If you want to double check the date, please email billing@evdodepotusa.com.

Q: Can I update my card online?
A: Yes, customers can update their card online here.

Q: How do I make a payment?

A: All accounts are on autopay, and we will use the card on file to deduct the money on your billing date.

Q: Can I pay directly through my checking account or Paypal?

A: No, the only way we accept payment is via credit or debit card.

Q: Can I change my billing date?

A: Yes, it is possible to change your billing date. Please email billing@evdodepotusa.com with your request.

Q: Can I get an itemized invoice to get reimbursed from my employer?

A: Yes, you can – please email billing@evdodepotusa.com with your request.

Q: Will I get receipts?

A: Yes – our billing system automatically sends out receipts when we run a card – whether or not it is successful. It comes from Converge Pay and may go to your junk folder if you don’t see it.