Q & A: Ordering, Shipping, and Billing
Q: How do I place my order?
A: You can place your order online at our secured website and promptly receive an order confirmation via email.
Q: What payment types do you accept?
A: Visa, MasterCard, American Express, and Discover.
Q: When will my order ship?
A: Orders will be shipped the next business day unless noted otherwise in the product description. Delivery depends on the carrier, but delivery times are generally 3-5 business days.
Q: How is my order shipped?
A: All orders are shipped via the US Postal Service.
Q: How do I track my package?
A: Once your order is shipped, you will receive an email with the tracking information/link listed.
Q: Is there a number I can call with questions?
A: Yes – you can reach us at 866-439-6630 from 9-4 EST Monday-Friday and 10-1 EST on Saturday.
Q: Do your prices change?
A: Yes, prices are subject to change.
Q: When is my billing date?
A: Unless there is a special circumstance your automatic billing date is 4 days after the shipping date. For example, if we shipped out a package on February 10th, the billing date would be the 14th each month after February. If you want to double check the date, please email firstname.lastname@example.org.
Q: Can I update my card online?
A: Yes, customers can update their card online here.
Q: How do I make a payment?
A: All accounts are on autopay, and we will use the card on file to deduct the money on your billing date.
Q: Can I pay directly through my checking account or Paypal?
A: No, the only way we accept payment is via credit or debit card.
Q: Can I change my billing date?
A: Yes, it is possible to change your billing date. Please email email@example.com with your request.
Q: Can I get an itemized invoice to get reimbursed from my employer?
A: Yes, you can – please email firstname.lastname@example.org with your request.
Q: Will I get receipts?
A: Yes – our billing system automatically sends out receipts when we run a card – whether or not it is successful. It comes from Converge Pay and may go to your junk folder if you don’t see it.